Help Using Palm Software Store

With all the titles in the Software Store it can sometimes be a challenge to find a specific title you may have read about in a magazine or from a friend. Here are some suggestions for tracking down a title:

• create a search query in the "search by keyword" search box found on most pages in the Software Store - just enter all or part of the title's name and select the "start search" button.
• navigate to the category or categories that you think are most likely to contain the title you are looking for and select the "All Titles" link heading. Then sort the list of titles that appears by "title". Browse the re-sorted list alphabetically for the specific title you are looking for.
• complete a customer service request - we'll track it down (if we have it) and send you a link to the title.

Titles displaying a price and a green "add to cart" button require a purchase to download a full-featured version of the title. Here's how:

• click the "add to cart" button to add the item to your Software Store shopping cart.
• after adding all the titles you'd like to purchase to your shopping cart, select the green "to checkout" button at the bottom of the Shopping Cart page to start the purchase process.
• follow the instructions on each of the pages in the 4 step checkout/purchase process.
• on the Checkout Step 4 page each of the titles you purchased will be listed - select the red "download..." button for each title to initiate the download of that title to your PC or Mac.
• Titles also displaying a gray "free trial" button enable you to "test drive" the title before making a purchase - most "free trial" versions either expire after the free trial period or do not contain all of the features of the purchased version. Titles that only display a "download" button do not require a purchase.

Follow these steps on your PC with the Windows operating system to install the title on your Palm Powered™ mobile device after downloading a title to your computer from either a "free trial" button, a "free download" button or a "download" button after purchasing a title:

• after selecting one of the buttons described above, a Windows File Download dialog box will appear on your screen - choose the "Save this file to disk" option and then click the "OK" button.
• a "Save in:" dialog box will appear next - choose where to save the file on your computer and then select the "Save" button. It is important to remember where you save the downloaded file, since you will need to access it later.
• the file will then download to the location you specified and the File Download dialog box should close automatically when the download is complete. If it doesn't, select the "Close" button.
• TIP: You can save the file anywhere you choose, but saving the file to your PC Desktop will make it easier to find for installation.
• navigate to the file you just downloaded to your PC and identify the file type from the file extension (typically, the last three characters of the file name after the "." character) - .PRC, .PDB, .PQA, .ZIP, .SIT, and .EXE are typical file types you may encounter.
• TIP: If you forget where you saved the file on your PC, you can use the Search feature from the Start menu to locate the file.
• if the downloaded file is a .ZIP file, you will first need to extract the necessary files using a utility such as WinZip - just double-click the .ZIP file to open it and view a list of files it contains. Then follow the instructions below for each .PRC, .PDB and .PQA file listed.
• TIP: You can download a free evaluation copy of WinZip from www.winzip.com - choose the Classic version.
• TIP: Other file extensions such as .HTM, .TXT, .DOC or .RTF you may encounter inside the .ZIP file may contain user manuals and other ownership information for the downloaded title - extract them to a location of your choice for easy access.
• if the downloaded file is a .SIT file (these files are usually only for Macintosh computers) you will need to extract the necessary files using the free StuffIt Expander utility. Then follow the instructions below for each .PRC, .PDB and .PQA file contained in the extracted file directory.
• TIP: You can download a free copy of StuffIt Expander from www.stuffit.com.
• if the downloaded file(s) is a .PRC, .PDB or .PQA file, double-click on the file icon or file name - this will open the Palm Install Tool. Be sure to select the correct username - the one that corresponds to the device you wish to install the downloaded file(s) to. Select the "Done" button once all the .PRC, .PDB and .PQA files you want to install (if you downloaded a .ZIP or .SIT file, there may be multiple such files) are listed in the Palm Install Tool window. All files listed will be installed on the mobile device corresponding to the selected username during the next HotSync® operation.
• if the downloaded file is a .EXE file, double-click the file icon or file name - an installation wizard will launch. Follow the suggested prompts to install the downloaded file.
• the last step is to synchronize your mobile device - this will upload the downloaded files listed in the Palm Install Tool to your device. Make sure your device is connected to your PC via a cradle or cable, then select the HotSync button on your cradle, cable or onscreen in the HotSync application on your mobile device. Once the HotSync operation is complete, check your device's main application/home screen to confirm that the downloaded software title was properly installed.
• TIP: Visit the Palm.com Support website to troubleshoot any problems with the installation process.

Follow these steps on your Macintosh with the Mac OS 9 or 10 operating system to install the title on your Palm Powered™ mobile device after downloading a title to your computer from either a "free trial" button, a "free download" button or a "download" button after purchasing a title:

• after selecting one of the buttons described above the Download Manager in your web browser will download the file to your desktop or other location as specified by you in your browser Preferences.
• TIP: You can save the file anywhere you choose, but setting your browser preferences to save downloaded files to your Desktop or a Downloads folder will make it easier to find for installation.
• navigate to the file you just downloaded to your Mac and identify the file type from the file extension (typically, the last three characters of the file name after the "." character) - .PRC, .PDB, .PQA, .ZIP, .SIT, and .EXE are typical file types you may encounter.
• TIP: If you forget where you saved the file on your Mac, you can use the Find function in the Finder to locate the file.
• if the downloaded file is a .ZIP or .SIT file, you will first need to extract the necessary files using StuffIt Expander - just double-click the .ZIP or .SIT file to extract the necessary files to a new folder in the same location as the downloaded file. Then follow the instructions below for each .PRC, .PDB and .PQA file contained in the new folder created by StuffIt Expander.
• TIP: Other file extensions such as .HTM, .TXT, .DOC or .RTF extracted from the .ZIP or .SIT file may contain user manuals and other ownership information for the downloaded title - move them to a location of your choice for easy access. You may also encounter an Installer application that will complete the installion process for you.
• TIP: You can download a free copy of StuffIt Expander from www.stuffit.com.
• if the downloaded file(s) is a .PRC, .PDB or .PQA file, double-click on the file icon or file name - this will open the Install Handheld Files window in the HotSync Manager application with the selected file listed. Be sure to select the correct username - the one that corresponds to the device you wish to install the downloaded file(s) to. You can close the window once all the .PRC, .PDB and .PQA files you want to install (if you downloaded a .ZIP or .SIT file, there may be multiple such files) are listed. All files listed will be installed on the mobile device corresponding to the selected username during the next HotSync® operation.
• TIP: You can also add files for installation by selecting the "Add to List" button from within the Install Handheld Files window in the HotSync Manager and navigating to the desired file from the Open File dialog box that appears.
• the last step is to synchronize your mobile device - this will upload the downloaded files listed in the Install Handheld Files window (in HotSync Manager) to your device. Make sure your device is connected to your Mac via a cradle, cable or Bluetooth, then select the HotSync button on your cradle, cable or onscreen in the HotSync application on your mobile device. Once the HotSync operation is complete, check your device's main application/home screen to confirm that the downloaded software title was properly installed.
• TIP: Visit the Palm.com Support website to troubleshoot any problems with the installation process.

If a registration key is required to unlock (i.e. enable all features) a purchased title, it is listed in your my purchased titles section. To locate go to your my purchased titles section and click on the "download/registration info" link for the software for which you need the registration key.

A "free trial" is a time or feature limited version of a software title provided by a title's developer to enable you to "test drive" the title on your mobile device before making a purchase. All titles that have a free trial version available display a gray "free trial" button. Just click the "free trial" button to initiate a download of the free trial version to your PC or Mac. Follow the above installation instructions to install the free trial on your mobile device. Please note that the software download is a DEMONSTRATION version. Should you continue to use the software after trying it out, you agree that you will purchase a license.

"my account" is a set of service features to help you keep track of your software purchases, downloads and past orders. Learn more about the features offered on the My Account page.

Most messages will be delivered within a few minutes. In rare instances the message will not be delivered if:

• The phone number and carrier don't match.
• Carrier records show the account is locked or closed, there is a billing error, or the number is blocked.
• You have opted out of receiving messages.

Technical support and help for a specific software title is provided by our partner, PocketGear - use the Support link on a title's information page to contact PocketGear for help in using the features of the title.

If you still have a question or concern related to the Palm Software Store after reviewing the solutions provided above, please submit a support request or visit the Customer Service for Palm Software Store page for additional troubleshooting and contact information.